Operated by Health at Hand, our telehealth service provides you with secure access to a DHA-accredited doctor via mobile video consultation, from the convenience and comfort of your home or office, or whilst away. Doctors are able to quickly and conveniently examine symptoms, provide diagnoses, make treatment recommendations and advise on required medications.
Telehealth services also include e-referrals, prescriptions, medication delivery and Sick Leave Certificates (SLCs).
Services are accessed by smartphone or tablet, saving you travel time and cost, or waiting for an appointment at a busy medical centre or doctor's surgery.
In addition, telehealth consultations are not subject to co-payment so you can use the services as much as you want at no additional cost.
Life Aware Programme
Life sometimes present challenges where a little support can be a big help. Our Life Aware Programme is exactly for these times when life feels a bit overwhelming. We have partnered with Morneau Shepell to offer all our Access Health members access to support and counseling for all types of issues faced in our lives. Whether that is trying to adjust to a new culture and country, or issues in your professional life our programme has the requisite professional support to help you overcome the hurdles you face.
The Life Aware Programme is a comprehensive well-being program that gives you free, confidential support, 24 hours a day. You can access the service via phone, email or access the services through a specially designed Life Works App. It's totally confidential.
Your convenience is the goal behind the yourHealth App. It makes accessing your health plan and all of its great features so much easier.
You might not always bring your wallet and your health insurance card with you, but you almost always have your smartphone by your side. The yourHealth App is available for you to access your health plan 24/7. No matter where you are.
Once you connect all your plan details are loaded onto the App. Want to see what's covered? Just have a look at your Benefits. Need to show a medical provider your ID Card? It just takes a sec. Have a question and don't know whom to ask? Use our messaging service right inside the App.
One of the great extra features of Access Health is the electronic medical records vault. And this great feature is accessible inside the App. Use the HealthClick function to automatically upload a health record, prescription or device/monitor display. It couldn't be easier to keep your health records in one secure place.